We're hiring ...

Published: Thu, 05/20/21

NOW HIRING - CUSTOMER CARE LEAD/VIRTUAL ASSISTANT

WHO WE ARE LOOKING FOR [IDEAL CANDIDATE]

We are looking for an experienced, tech savvy support professional who is excited to own the LEAD CUSTOMER CARE and VIRTUAL ASSISTANT positions in our company. Our ideal team member is passionate about excellence in service to clients, team building, quick to provide solutions, strong systems, detailed processes, testing, and retesting to ensure effectiveness.

People you’ve worked with would describe you as responsive and reliable, confident in your expertise, and really great at dotting every i and crossing every t.

YOUR RESPONSIBILITIES [ABOUT THE ROLE]

1. Supports GICMP’s customer care activities by directing and overseeing team members, resolving customer questions or complaints and developing programs and procedures to enhance productivity and performance: a. Answering incoming calls and voicemail using the Grasshopper app

b. Responding to email re: sales, customer product concerns, prayer appointment inquiries via GetProphecyNow.com.

c. Respond to web chat inquiries

d. Train new customer care reps (paid and volunteers) and organize team schedules

e. Log and analyze incoming/outgoing customer service inquiries

2. Virtual Assistant (VA) duties would include but may not be limited to:

a. Website and Leadpages support (would be a plus);

b. Internal tech help desk with online apps that GICMP uses;

c. eCommerce support (SamCart); and

d. Email marketing support (Aweber).

3. In partnership with the Operations, be responsible for the accurate documentation and ongoing upkeep of all Standard Operating Procedures related to all customer care systems and activities.

READ THE REST and FIND OUT HOW TO APPLY via ATTACHED PDF!

HEY there !

How are you on this morning? I'm well! Time flies so fast.

One of the highlights of every year for me is my annual Prophetic Convocation. Last year we did a virtual alternative but we didn't come together, soooooa, that means we also didn't affirm those prophets who have successfully matriculated through the GICMP College of Prophets aka ORDINATION TRACK.

Today, I'm glad to share that these 4 women will be fully affirmed in public at Prophetic Convocation 2021

Congrats to:

Monique Jeffry

Jacqueline Jenkins

Anita Smith

Carla Westcott

See you in September! Yes, save the dates: September 23-26 ON-SITE and ONLINE

P.S. SUMMER COURSES WILL BE RELEASED THIS WEEK - they take place JUNE -AUGUST and are ON-DEMAND and SELF-STUDY with LIVE Q AND A at the end of EACH MONTH.

AND YES, I'VE GOT SOME MUCH NEEDED HELP ....

ALSO CONGRATS TO PROPHET KATABIA HENRY - NEW INTERIM PASTOR GPLJAX

Many churches across the globe have closed.

All churches are dealing with “changing of the guards” and shifting as people shift from one church to the next or as many have chosen to just back off in their involvement with organized church.

According to a recent BARNA RESEARCH SURVEY: When Barna analysts grouped responses into categories of social and non-social aspects that were missed, the data highlighted that nearly all respondents (90%) missed church for non-social reasons, which includes listening to a live sermon, reading and liturgies and taking communion / Eucharist. Still, a large portion (85%) also admits to missing the social aspects of gathering, including greeting others or passing the peace during service, corporate prayer and connecting with church leaders in person.

As we continue navigating through this pandemic season, I am happy to announce Pastor Katabia Henry has accepted the role of INTERIM PASTOR for GPLJAX as we move forward to our relaunch in September!

In this role she will help carry some of the balls and bear some of the weight that comes with leading a church during these times.

Here’s the definition of what an INTERIM PASTOR does:

“An interim pastor also focuses on spiritually leading the church, but his focus is more on part-time transitional ministry, knowing his position is only temporary -- usually only 12 to 18 months -- until a full-time pastor can take over.”

For covenant partners, this means you can book times of Pastoral Counseling with her via INeedPrayerNow.com

For leaders and volunteers on our relaunch DREAM TEAM this means she will be intricately involved in helping us stay focused and organized as we meet weekly to stay on track for our relaunch.

This also means you can join her LIVE via FB every Tuesday for discipleship training in connection with the TEACHING SERIES of the month.

Plus, you will see her a bit more often here in Jacksonville, preaching and releasing the word.

Chat with you later,

Apostle Dwann

https://www.facebook.com/GLOBALPROPHETICLIFEJAX