WHO WE ARE LOOKING FOR [IDEAL CANDIDATE]
We are looking for an experienced, tech savvy support professional who is excited to own the LEAD CUSTOMER CARE and VIRTUAL ASSISTANT positions in our company. Our ideal team member is passionate about excellence in service to clients, team building, quick to provide solutions, strong systems, detailed processes, testing, and retesting to ensure effectiveness.
People you’ve worked with would describe you as responsive and reliable, confident in your expertise, and really great at dotting every i and crossing every t.
YOUR RESPONSIBILITIES [ABOUT THE ROLE]
1. Supports GICMP’s customer care activities by directing and overseeing team members, resolving customer questions or complaints and developing programs and procedures to enhance productivity and performance: a. Answering incoming calls and voicemail using the Grasshopper app
b. Responding to email re: sales, customer product concerns, prayer appointment inquiries via GetProphecyNow.com.
c. Respond to web chat inquiries
d. Train new customer care reps (paid and volunteers) and organize team schedules
e. Log and analyze incoming/outgoing customer service inquiries
2. Virtual Assistant (VA) duties would include but may not be limited to:
a. Website and Leadpages support (would be a plus);
b. Internal tech help desk with online apps that GICMP uses;
c. eCommerce support (SamCart); and
d. Email marketing support (Aweber).
3. In partnership with the Operations, be responsible for the accurate documentation and ongoing upkeep of all Standard Operating Procedures related to all customer care systems and activities.
READ THE REST and FIND OUT HOW TO APPLY via ATTACHED PDF!
